Support Triage That Keeps a Human on Send
Let sentiment and auto-tags reorder the support queue but never reply, and test sentiment on the languages your customers actually write in.
به چه درد می‌خورد
از دستیار هوشمند پشتیبانی برای مرتب کردن صف استفاده کن، نه برای جواب دادن به مشتری. تحلیل احساس و برچسب خودکار حق دارند اولویت و ارجاع را عوض کنند، اما پاسخ پیشنهادی باید همیشه به پیش‌نویس برود و انسان دکمه ارسال را بزند. جداگانه هم بسنج که تشخیص احساس روی زبان واقعی مشتری‌های تو و روی متن‌های دوزبانه چه می‌کند.
خود اسکیل
Use the assistant to sort the queue, not to answer the customer. 1. Let sentiment and automatic tagging change order, priority and assignment. Never let them close a ticket, merge one, or send anything. 2. Send every suggested reply to an agent's draft. Before it goes out the agent checks three things: is the fact in it true for this account, is the promise in it one you can keep, and does it name the right product version. 3. Test sentiment on your own languages before you rely on it. Feed it twenty real tickets in each language your customers write in - including the ones that mix two languages in a sentence - and see whether polite anger and casual frustration land where you expect. Where they do not, treat it as a hint and nothing more. 4. Never route on sentiment alone. Pair it with something factual: the plan, the contract value, how many times this customer has written this week, whether the ticket has been reopened. 5. Record which tags were applied by the machine. Six months from now someone will report on tag volume, and a tag guessed by a model is a different kind of evidence from a tag chosen by an agent. 6. Watch the tickets that get no signal at all. Silent, unclassified tickets are the ones that sit for four days, and they are invisible on a dashboard built around categories. 7. Every month, pull the tickets the system marked calm that ended in an escalation, and read them. The failure this prevents: a fluent, wrong answer sent automatically to an angry customer at 3 a.m., and a monthly report that counts the model's guesses as if they were facts.
نصبش چطور است
1. Open the tool and start a new conversation, project or template. 2. Paste the text below wherever the tool keeps standing instructions — usually called system prompt, instructions, or persona. 3. Save it so it applies to every run rather than a single message.