Send the Forty Seconds, Not the Hour

What it is for

Rules for cutting and sending a short clip from a recorded call: trim to twenty to sixty seconds, wrap it in one line of context and one line of ask, and title it as a claim. Use it whenever you would otherwise share a full recording link. It prevents the evidence being ignored, and prevents over-sharing everything else that was said on that call.

The skill Copy

Use this when you want someone to hear what a customer, candidate or
colleague actually said. Nobody watches a recording you send. Almost
everybody plays forty seconds.

Find the moment, then trim hard:
- Start two seconds before their sentence, not at your question.
- End on the last word that matters. Cut the "yeah, exactly" tail.
- Twenty to sixty seconds. Past ninety it is a recording again.

Never send a clip alone. Send it in this shape:
  One line of context - who this is, when, what we were discussing.
  The clip.
  One line of what you want - "I think this is a pricing page problem,
  not a sales problem. Agree?"

Three clips beat any summary in an argument about what users think.
But only three. Forty clips is an archive, not a case.

Before sharing outside your company:
- Confirm the person consented to being recorded, and that they were
  not speaking in what they believed was an internal room.
- Strip anything containing another customer's name, pricing or
  personal data.
- Share the clip, never the full recording. A full link hands over
  everything else said on that call, including what came after they
  thought the topic was closed.

Title clips as claims, not topics. "Churned because reporting was
manual" is findable in a year. "Customer feedback" is not.

The failure this prevents: pasting an hour-long link into a channel,
watching nobody open it, and concluding that nobody cares what
customers say.

How to install it Copy

1. Open the tool and start a new conversation, project or template.
2. Paste the text below wherever the tool keeps standing instructions
   — usually called system prompt, instructions, or persona.
3. Save it so it applies to every run rather than a single message.

Did it work for you?

Where it came from